Support & Maintenance (ERPNext + Frappe)

Reliable long-term support to keep your ERP and custom apps running smoothly.

ERPNext and the Frappe Framework are powerful systems — but like any mission-critical platform, they require continuous monitoring, updates, enhancements, and quick issue resolution. Businesses need a dependable partner who understands their setup and can respond fast when something breaks or needs improvement.

We provide dedicated support, monthly retainers, and on-demand maintenance to ensure your ERPNext and Frappe applications remain stable, fast, and up-to-date.

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Why Ongoing Support Matters

Quick fixes prevent downtime, and help arrives the moment you need it.

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Avoid downtime

Issues resolved quickly = uninterrupted operations.

Keep systems optimized

Performance tuning ensures ERPNext stays fast even as data grows.

Future-proof your setup

Support ensures smooth upgrades and update-safe customizations.

Continuous improvements

We refine, enhance, and automate processes over time.

Immediate help when errors occur

You don’t have to wait days for someone to respond.

AAVATTO'S COVERAGE

What Our Support Covers

Aavatto handles everything needed to keep ERPNext and Frappe healthy.

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Bug Fixes & Issue Resolution

Accounting

Inventory

CRM

Manufacturing

HRMS

Integrations

Customization Enhancements

Add new fields

Edit workflows

Improve dashboards

Create new reports

Adjust calculations

Add business rules

ERPNext Performance Optimization

Query optimization

Indexing

Cache setups

Cleanup scripts

Background job tuning

Load testing

Server & Deployment Support

Server monitoring

Resource scaling

Version upgrades

SSL & security patches

Backup strategy

Disaster recovery

Integration Monitoring & Fixes

API failures

Sync mismatches

Webhook errors

Data conflicts

Retry logic issues

Data Corrections & Validation

Migration issues

Data inconsistencies

Ledger corrections

Stock adjustments

Duplicate removal

ENGAGEMENT MODELS

Support Models Aavatto Offers

Monthly Retainer (Most Popular)

Ideal for companies that want continuous support. Includes a fixed number of hours each month with priority response.

Dedicated Frappe Developer

A full-time or part-time resource working exclusively for your organization.

Hourly On-Demand Support

Best for small enhancement requests or quick fixes.

Managed ERPNext Support Plan

We handle monitoring, backups, updates, performance, uptime, and enhancements — giving you an ERP team without the overhead.

Get Reliable Support for ERPNext & Frappe

Whether you need a dedicated developer or ongoing monthly support, we’re here to keep your systems running perfectly.

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Our Support Process

A simple, transparent workflow designed to onboard your system smoothly, resolve issues quickly, and continuously improve your ERPNext/Frappe environment.

Aavatto's Support Process

Onboarding & System Review

We analyze your current ERPNext/Frappe environment to understand customizations, deployments, integrations, and pain points.

Priority Mapping

We identify what needs immediate fixes vs long-term improvement.

Support Plan Setup

We finalize SLAs, channels, hours, and responsibilities.

Continuous Execution

Fast resolutions, proactive monitoring, constant improvements.

Monthly Reporting

Summary of issues resolved, enhancements delivered, and improvements proposed.

Who This Service is Best For

Growing SMEs & enterprises

Companies with complex ERP flows

Teams who rely heavily on ERPNext

Businesses with custom apps or integrations

Companies switching from unreliable freelancers/vendors

If ERPNext is critical to your operations, you need reliable long-term support.

Ongoing Support for a Multi-Location Retail Business

We handle all bug fixes, enhancements, integration monitoring, and monthly optimization — ensuring 24/7 stability across their retail network.

Real Example

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FAQs — Support & Maintenance

Yes — we offer support for new and existing setups.

Absolutely. Custom apps are one of our core strengths.

Depends on your support plan — high-priority clients get near-immediate responses.

Yes — DigitalOcean, AWS, Azure, on-premise, Docker, and more.

Yes — through our managed support plans.

Yes — ERPNext and Frappe upgrades with minimal downtime.

Yes — we debug, stabilize, and improve third-party integrations.

A monthly retainer or dedicated developer is ideal.